• near Okhla Industrial Estate, 110020
  • in Delhi

Hotel Manager

Sponsored by Zostel

  • Rs 18000 /month

Looking for Hotel Manager.
Salary Rs.18000.
Summary of...

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  • Posted Nov 28

Description
Looking for Hotel Manager.
Salary Rs.18000.
Summary of Position:
• Responsible for providing quality guest service as it pertains to checking in/out of hotel guests
• PBX operations to include mail/message service, taking hotel reservations, and concierge services in a gracious and professional manner.
• Demand accuracy with daily accounting procedures.
Duties & Responsibilities:
• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
• Complete all items as listed on shift checklists.
• Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint.
• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Issue guest safety deposit boxes as requested.
• Take, record and relay messages accurately, completely and legibly.
• Accept and record wake-up call requests.
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a professional manner.
• Legibly document maintenance needs in front desk log and submit to Manager.
• Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
• Maintain complete knowledge at all times of:
1. all hotel features/services, hours of operation.
2. all room types, numbers, layout, décor, appointments and location.
3. all room rates, special packages and promotions.
4. daily house count and expected arrivals/departures.
5. room availability status for any given day.
6. scheduled daily group activities.
Qualifications:
• At least 6 months experience in a similar capacity.
• Graduate/Diplma from Hotel Management Institute
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English & Hindi (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to accurately compute and manipulate mathematical calculations.

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