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Urban Ladder Home Decor Solutions Pvt Ltd
As a Service Associate, you will be responsible for managing customer satisfaction through customer coordination, delivery supervision and installation. This is a unique opportunity since Service Associate is the primary representative for Urban Ladder and takes care of most of the customer experience.
Role will include:
Supervising and coordinating delivery and installation of ordered furniture at customer's place
Handling all customer queries regarding delivery timing & location, product information, returns and exchanges
Reporting customer feedback back to Management and Product Team
Maintaining and Tracking all deliveries. Coordinating with Relationship Team, Operations and other teams
Executing various customer delight initiatives taken up by company from time to time
Urban Ladder is the leading online home decor store in India. With over 500 products & 25 categories such as sofas, beds, dining tables, storage shelves etc. Urban Ladder is backed by top tier venture capital firms. In February 2014, Urban Ladder bagged the ‘Best Digital Start-Up’ award at the fourth India Digital Awards organised by IAMAI
Skills & Experience Required for Success in This Role:
Excellent communication skills as well as salesmanship
Problem Solving and Handling Stressful and Complicated situations
Team management and reporting skills
Enthusiasm towards working in the field
Educational Qualification: Graduate (any stream)
Experience (No. of years): Not a prerequisite but experience in furniture sales or service will be an added advantage
Soft Skills: We are looking for people who genuinely believe in solving customer problems, with complete honesty and dedication
City Knowledge: Should have a good understanding of various locations in required location
Fixed Salary Performance based Incentives.
Please send you CV to <span class="inactive">XXXXXXXX</span> with the Subject Line - Service Associate
Okhla Industrial Estate, 110020
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