• near Pimri P F, 411018
  • in Pune

Front Office Executive

Sponsored by The Four Fountains Spa

  • Rs 10000 /month


DEPARTMENT: Operations

  • Posted Oct 13


DEPARTMENT: Operations

LOCATION: Pune (Aundh, Bhandarkar Road, Koregaon Park, Kothrud, PCMC, Wanowrie, Amanora Town Centre)


WORK HOURS: 9 hours a day (Rotational Shifts – 6 am to 3 pm & 12 noon to 9 pm)

WORK DAYS: 6 days a week, Week off between Monday - Thursday

EXPERIENCE: 0 - 1 year, Freshers welcome

EDUCATION: Any graduate, Graduates in Travel & Tourism/Aviation/Hotel Management will be an added advantage


1. Follow Standard Operating Procedures laid down for the Front Desk
a) Engage with guests on a regular basis and build a relationship with them
b) Attend to phone calls and take appointments
c) Be conversant with all the therapies and provide information about the same to the guests
d) Selling of gift vouchers and memberships to the guests
e) Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa
f) Seek feedback from guests about their experience
g) Control costs by following laid-down procedures

2. Ensure high levels of guest satisfaction

a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff
b) Deliver high quality & personalized service to the guests with the help of the therapists at the spa
c) Ensure adherence to all standard operating procedures
d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately

3. Maintain the reception area in an effective manner

4. Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.

TRAINING: Training will be for 12 days at our training centre in Pune.

COMPENSATION: Salary components will be as follows:
a) Fixed Component - Rs.XXXXX-XXXXX per month (based on experience & quality of candidate)
b) Average Performance Pay: Rs. 4000 per month (subject to achievement of targets)
c) Professional Tax
Note: Deductions as per government regulations.

PERKS: Free spa therapies worth Rs.3000 per month.

• Selected candidate will be on probation for a period of 3 months from the date of joining.
• Post completion of 3 months, a confirmation test and interview will be conducted.
• If the candidate does not clear the confirmation test and interview the probation period may be extended at the company’s discretion.
• Employee will not be eligible to take paid leaves during probation.

LEAVES: 10 Sick Leaves (After Confirmation) 5 Casual Leaves (After Confirmation) 20 Annual Leaves (After completion of 15 months from date of joining)

• The selected candidate will be required to serve

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