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    Requirement of a Asst.Manager

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    Rs. 15000/month
    Employer Soofia
    Required experience 3 years
    Company name:Caretel Infotech
    Location:Lakdi ka pul

    Opening Details:
    Job Title: Assistant Manager
    Experience: 5 to 8 Years Relevant Experience in Managing Administrative functions in an Organization
    Age : 30 to 40 Years
    Qualification Graduates / Postgraduates
    Remuneration: Rs. 2.0 to Rs. 2.5Lakhs Incentives based on Team Performance.
    Positions: 1
    Contact Person: Soofia
    HR
    040-23321319
    hrteam.hyd@caretelindia.com

    Principal Responsibilities

    • Implement the reporting systems and track the reporting accuracy against the budgets
    • Participate in Helpdesk Analyst Recruiting
    • Identify staffing requirements based on forecasted Call Volume
    • Forecasting process – Coordinate with Account Team to forecast call volume based on trends so far and upcoming events. Build/adjust Staff model based on forecast
    • Scheduling – Build and adjust schedule across all functions (Analysts, Supervisor, Queue Monitoring functions, etc.)
    • React to short term staffing issues (People out, Holidays, Call spikes, etc.)
    • Ensure Help Desk Analyst staff meets efficiency requirements, as laid out by Management
    • Continuously measure all SLAs
    • Review all aspects of Process Effectiveness
    • Ensure all relevant Operational data is reported on
    • Analyze Operational Data and take corrective action
    Skills
    • Excellent Oral and Written Communication skills
    • Superior Organization and Prioritization skills
    • Microsoft Products, Siebel, and Internet applications
    • Analytical skills – solving complex business problems
    • Ability to work in distributed (e.g: global) environment in a matrix model
    • Strong Interpersonal skills
    • Develop and maintain Interpersonal relationships with Subordinates
    • Maintain Inter-Department relationships to resolve Client issues
    • Effectively communicate with both internal and external Clients.
    • Develop and maintain excellent relationship with the Senior Management and the Client.
    in Hyderabad near LIC Division, 500063
    Lakdi ka pul
    Posted Jan 14
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