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BPO operation Manager

Rs 35000/month
Required experience 1 years
We need BPO Operations Manager with below mentioned experience.

Responsibilities
Achieve daily, weekly, monthly and annual sales targets for a team of call center personnel
Build, develop, train, motivate and inspire a customer base sales team.
Identify opportunities for continuous improvement and lead the change management process.
Work with cross-functional resources to improve call center efficiencies.
Assist in the development and improvement of training materials and documentation.
Provide day to day coaching and leadership to the sales team on all facets of success including negotiation skills, objection handling and customer care
Hire, fire and discipline sales reps where needed
Manage and assist with the development, growth and performance of the team lead and coach.
Communicate results, roadblocks and challenges to the management to assist in achieving new strategies, sales techniques and solutions
Develop and maintain a top performing consistent sales team.

Job requirements

Min 3 years of previous experience in the BPO industry with strong coaching skills
Previously worked in a similar capacity (handling leads/supervisor)
Graduate or equivalent
Demonstrated experience in direct selling and customer care, strong knowledge of call center management.
Previous experience in developing and coaching employees
Experience in facilitating sales training, including negotiation and customer care an asset
Previous involvement in hiring decisions and candidate selection to build your team
Proven ability to work in fast pace environment and multi task.
Strong cross – functional team management skills
Proven self-starter and detailed oriented
Demonstrated track record for delivering quality work on time
Strong communication skills and organizational skills
Knowledge of MS Outlook, excel, PowerPoint and Sales force considered an asset
Salary ranges from 25000 to 45000 depending on the experience.

Willing to work night shift schedule.
in Mumbai near Malad West, 400064
Posted Jun 23
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Vertiframe Solutions Pvt Ltd
Rs 50000/month
Employer Nextical
Required experience 5 years

Currently we've excellent openings for "Medical Transcription”
PFB the details:
Medical Transcription
Experience- 1-5yr experience
Location- Mumbai
For more details Call
or
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Currently we've excellent openings for "Medical Transcription”
PFB the details:
Medical Transcription
Experience- 1-5yr experience
Location- Mumbai
For more details Call
or
send CV

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in Mumbai near Ballard Estate, 400001
Office no 9, Ground Floor, Bhoomi Oscar, Plot no 16/17, Sector no 9, Ghansoli, Navi Mumbai.
Posted Jun 9   |   0 View   |   21 Applicants
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