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Customer Relations Associate

Rs 18000/month
Hiring for Uk Process :

Report To: Team Lead
Function: Operations
Responsibility: To render online voice based Sales & Support to CLIENT.

JOB ANALYSIS:
Primary Functions/Responsibilities:
Render customer support to CLIENT customers through voice interactions
Handle queries to ensure customer satisfaction
Adhere to client defined quality norms
Stay updated with latest information on various

CLIENT processes
Adhere to productivity and service levels norms
Adhere to all COPC requirements
Adhere to guidelines for code of conduct
Adhere to Information Security Policies

Skills & Knowledge Necessary
Familiarity of Operating Systems (Windows 7) & internet
Ability to use the desktop computer system:
Typing speed: minimum 21 wpm.
Ability to perform all KCRPs on phone system-
logging in& closing.
Software: demonstrated proficiency in use of
CRM and MS Office - Excel
Technical knowledge
Product knowledge:
Knowledge on B2B Sales process.
Conference facility.

Process knowledge:
Knowledge of Clients Policies and
Procedures
Case Handling
Callbacks
Escalations

Reporting/data logging
Written & verbal communication – ability to communicate clearly & correctly
Customer service – ability to empathize with customers & prioritize customer needs.
Good understanding of telephone etiquette Desirable
Planning & organizing skills
Time management
Initiative and pro-activity
Willingness to learn
Adaptability to Various Concepts

JOB SPECIFICATION:

Educational Qualification Required: Preferred Any Bachelor Qualification

Work Experience:
Upto-6-months experience as a Customer Service
Executive – Preferred in Sales Background - International.

Others:
Willingness to work in Afternoon Shifts with Weekends Off.

Salary 12000 to 25000, negotiable for suitable candidates.
in Mumbai near Malad West, 400064
Posted Jul 22
Apply
Vertiframe Solutions Pvt Ltd
Rs 10000/month
Required experience 0 years

Hi,

Mega walk in interview for BPO process on 20th & 21st August, 2014.

Day shifts job.
Descent communication in English.

Qualification: Any graduates / Diploma / HSC

Age criteria: 18 - 30 yrs.
Salary: 8,000/- to 10,000/- Incentives

Contact ...See more

Hi,

Mega walk in interview for BPO process on 20th & 21st August, 2014.

Day shifts job.
Descent communication in English.

Qualification: Any graduates / Diploma / HSC

Age criteria: 18 - 30 yrs.
Salary: 8,000/- to 10,000/- Incentives

Contact person: Neelima - HR
Number: XXXXX-XXXXX / XXXXX-XXXXX

Interview Date: 20/8/2014 & 21/8/2014
Interview Timing: 10.00AM to 5.00PM

Venue:
Allsec Technologies Ltd,
1st & 2nd floor, Acropolis Building,
Military Road, Andheri (East),
Mumbai – 400059
(Near Borosil or Marol Maroshi Bust Stop)
www.allsectech.com

Refer your friends. Dont miss the right opportunity..

Regards,

Selva
Human Resources

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in Mumbai near Marol, 400059
Posted 18 hours ago   |   0 View   |   2 Applicants
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Rs 25000/month
Required experience 2 years

penings in Altisource ( Malad & Vashi )
Process : Customer Care / Collection & Quality Executive
Sal : 25k inhand Max
Shift : 24/ 7 and fixed shift for semi-voice process & Quality executive
Location : Malad & Vashi
Transport : 24/7 Home pick up and drop. ( till ...See more

penings in Altisource ( Malad & Vashi )
Process : Customer Care / Collection & Quality Executive
Sal : 25k inhand Max
Shift : 24/ 7 and fixed shift for semi-voice process & Quality executive
Location : Malad & Vashi
Transport : 24/7 Home pick up and drop. ( till ambernath & Panvel )

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in Mumbai near Andheri East, 400069
192/1537, Motilal Nagar No.1 , Opp : Sejal Tower, BEST Colony Lane,Goregaon West, Mumbai - 400 104
Posted 19 hours ago   |   0 View   |   1 Applicant
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Rs 10000/month
Employer Telemart Pvt Ltd
Required experience 1 years

Salary: 8000 to 10000
Female Telecaller with good communication and convince skill
Fresher or Experience both can apply,

Salary: 8000 to 10000
Female Telecaller with good communication and convince skill
Fresher or Experience both can apply,

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in Mumbai near Goregaon West, 400062
Goregaon West
Posted 20 hours ago   |   0 View   |   1 Applicant
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Rs 8000/month
Employer job solutions
Required experience 0 years

hi,
we are hiring candidates for tele marketing executive for our company
no target/fixed salary

job timing: 10:30 Am to 6:30 pm.
sunday fixed holiday..

hi,
we are hiring candidates for tele marketing executive for our company
no target/fixed salary

job timing: 10:30 Am to 6:30 pm.
sunday fixed holiday..

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in Mumbai near Goregaon West, 400062
Posted 23 hours ago   |   0 View   |   0 Applicant
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Rs 12000/month
Employer Arya
Required experience 0 years

We have urgent opening in Customer Service Executive one of Reputed BPO located in Turbhe. Salary Rs.12000. Average Communication skills can apply. Qual : HSC n above. Job profile will be Normal Customer Service. No Sales, No Target and No Pressure. Attractive Salary Package and Incentives. Inhouse...See more

We have urgent opening in Customer Service Executive one of Reputed BPO located in Turbhe. Salary Rs.12000. Average Communication skills can apply. Qual : HSC n above. Job profile will be Normal Customer Service. No Sales, No Target and No Pressure. Attractive Salary Package and Incentives. Inhouse interview is going on. Limited openings hurry up !!

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in Mumbai near Bhandup West, 400078
Posted Tuesday Aug 19   |   0 View   |   7 Applicants
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Rs 10000/month
Employer Shedali
Required experience 0 years

Urgent Openings For Freshers and Experience Tele Caller At Our Head Office (Byculla)
Qualification : SSC/HSC
Location : Byculla
Salary : 7000 to 12000
No Target No Sale
Contact Miss Shefali

Urgent Openings For Freshers and Experience Tele Caller At Our Head Office (Byculla)
Qualification : SSC/HSC
Location : Byculla
Salary : 7000 to 12000
No Target No Sale
Contact Miss Shefali

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in Mumbai near Veer Jijamata Bhosle Udyan, 400027
office number 10, patanwala bldg, patanwala marg, opp Ranibaug bus Depo, BYCULLA [E]
Posted Tuesday Aug 19   |   0 View   |   3 Applicants
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Rs 12000/month
Required experience 0 years

Salary: 9000 to 12000
HSC pass with good communication skill
Handling customer query
Experience/Fresher both can apply

Salary: 9000 to 12000
HSC pass with good communication skill
Handling customer query
Experience/Fresher both can apply

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in Mumbai near Lower Parel, 400013
Mumbai.MH
Posted Monday Aug 18   |   0 View   |   9 Applicants
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Rs 14000/month
Employer Qrnservices
Required experience 0 years

Job Openings for Customer Care.
Following are the skills required for this job
Desired Age Limit: Up to 28 Years
Desired Gender: Male/ Female
Qualification: Any Graduation
Experience: 1 year experience.
Job Details:
- This is a Inbound Telecalling Process
-...See more

Job Openings for Customer Care.
Following are the skills required for this job
Desired Age Limit: Up to 28 Years
Desired Gender: Male/ Female
Qualification: Any Graduation
Experience: 1 year experience.
Job Details:
- This is a Inbound Telecalling Process
- Decent Communication skills
- Job is to receive inbound calls and explain the package and resolve queries related to Housing.com
- One of the language: Tamil, Telugu or Kannada
Job Location: - Location of job is Airoli - Mumbai
CTC: 12000 to 16000 in hand depending on experience.

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in Mumbai near Mumbai Central H O, 400008
Posted Monday Aug 18   |   0 View   |   4 Applicants
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Rs 18000/month
Employer Sohel
Required experience 0 years

Looking for Customer Care Executive
* Required female candidates
*good looking female
*fresher can apply
If interested forward your cvs with photograph
D red ventures
Email id

Looking for Customer Care Executive
* Required female candidates
*good looking female
*fresher can apply
If interested forward your cvs with photograph
D red ventures
Email id

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in Mumbai near Borivli West, 400092
Posted Monday Aug 18   |   0 View   |   3 Applicants
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Rs 12000/month
Employer Andromeda BPO
Required experience 0 years

Urgent requirement for Job.immediate placements.Fixed Salary XXXXX-XXXXX.Customer Service Job.last date 18th aug 2014
call meena-hr XXXXX-XXXXX

Urgent requirement for Job.immediate placements.Fixed Salary XXXXX-XXXXX.Customer Service Job.last date 18th aug 2014
call meena-hr XXXXX-XXXXX

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in Mumbai near Saki Naka, 400072
Posted Saturday Aug 16   |   0 View   |   26 Applicants
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Rs 30000/month
Required experience 5 years

Team Leader – RCM Operations. Salary Rs.42000.
Qualification: Graduate. Sound knowledge in RCM/US Healthcare services
Location: Mumbai
Key Responsibilities:
Adhere to Service Level Agreements / Benchmark
Production Planning & Control, Process monitoring, Assignment &a...See more

Team Leader – RCM Operations. Salary Rs.42000.
Qualification: Graduate. Sound knowledge in RCM/US Healthcare services
Location: Mumbai
Key Responsibilities:
Adhere to Service Level Agreements / Benchmark
Production Planning & Control, Process monitoring, Assignment & review of
workload, analysis of SLA parameters viz. team performance and planning
continuous improvement in performance, process optimization, adherence to
reporting schedules and maintaining all necessary process documentation as
per the QMS.
Organizing and scheduling resources.
Constant monitoring Team performance, evaluation and feedback to the
Management
Maintaining cordial relationship with team members
Grievance Handling
Counselling on regular basis for minimizing absenteeism and rate of attrition
Carry out Team members performance review at the regular intervals
Maintaining discipline at shop floor
To build a congenial work environment to reduce the stress among the team
members and boost their morale
Analysis for the team members and identifying training needs for the team
communication thereon
To follow the norms required to maintain Quality Standards
Introduce and refine measures supporting and enhancing quality on the
production floor.
To conduct daily team briefings
Proper communication within the team and escalate the related issues to the
Management for timely resolution
Strictly follow the SLA while making external communication
Generate daily/weekly/monthly/quarterly/annual reports for the purpose of
internal and external use
Monitoring day-to-day activities of CREsJob Description – Team Leader
– RCM Operations Version No.:1.0
Effective Date: 04/01/2008
For Internal use only 4
Taking performance review of the team members at regular intervals
Interact with clients
Allocate proper shifts and sanction weekly offs for CREs
Recommendation of Leave for CREs
Experience and Qualifications:
Preferred Graduates in Arts/Commerce/Science and Government recognized
Diploma (12 3) in Hospitality Management such as Travel & Tourism, Hotels
Fundamentals of Computers with typing speed 30 WPM, sound knowledge
about Word Excel and Power Point
Measures target achievements, skills and behaviour at work
Zero level Non-Conformity with client
2-4 years of team (10 or more team members) handling experience of which
1-2 years in a call centre / service industry preferably in RCM / Healthcare
vertical. [must]
Fluency in English Language
Clear accent, pleasant voice, telephone etiquettes and good listening skills
Customer Service orientated, assimilate with co-employees, potential for
learning and enhancing own skill set
Ability to grasp, relate and quick response
To build fun and frolic at work place to reduce the stress among the team
members and boost their morale
Interaction with team members at regular intervals, share knowledge and
information
Commitment, Logical Thinking, Deliberate the decisions, Play a role model,
grievance handling, open for suggestion
Contact Person : Sunita

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in Mumbai near Ballard Estate, 400001
Gandhinagar, Padmashalli Colony Hyderabad, Andhra Pradesh.
Posted Friday Aug 15   |   0 View   |   3 Applicants
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Rs 30000/month
Employer Midline solutions
Required experience 0 years

We have multiple openings in CUSTOMER SERVICE EXECUTIVE in major International & Domestic BPOs / KPOs across Mumbai.
Salary upto 40000/- in hand Incentives CAB Facility, depending upon experience.
Growth on your current CTC & Variables as per your Job Profile.

We have multiple openings in CUSTOMER SERVICE EXECUTIVE in major International & Domestic BPOs / KPOs across Mumbai.
Salary upto 40000/- in hand Incentives CAB Facility, depending upon experience.
Growth on your current CTC & Variables as per your Job Profile.

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in Mumbai near Malad West, 400064
Posted Friday Aug 15   |   0 View   |   33 Applicants
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Rs 8000/month Mornings
Employer AMORA Consultancy
Required experience 0 years

OPENINGS FOR CUSTOMER SERVICE EXECUTIVE IN CBD BELAPUR, TURBHE & THANE - EARN MORE & MORE

Location: CBD BELAPUR, TURBHE & THANE

Job Description: Need to interact with customers on phone

Designation: Customer Service Executive

Shift: Purely Day
...See more

OPENINGS FOR CUSTOMER SERVICE EXECUTIVE IN CBD BELAPUR, TURBHE & THANE - EARN MORE & MORE

Location: CBD BELAPUR, TURBHE & THANE

Job Description: Need to interact with customers on phone

Designation: Customer Service Executive

Shift: Purely Day

Languages: English & Hindi (If candidates who knows Kannada or Telgu, they can get the Salary between Rs.8,000 to 11,000)

Salary: Rs.7,000 to Rs.10,000 Inhand Lots of Incentives

Working Days: 6 & any 1 week off

Intrested candidates can call us on XXXXX-XXXXX / XXXXX-XXXXX.

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in Mumbai near Ballard Estate, 400001
Posted Thursday Aug 14   |   0 View   |   4 Applicants
Job was SMS'd on 
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Rs 10000/month
Required experience 0 years

Urgently required Tele Caller smart and talented peopled day shift jobs with attractive salary packages and good incentives
Contact-minal chhabra. Salary Rs.10000.

Urgently required Tele Caller smart and talented peopled day shift jobs with attractive salary packages and good incentives
Contact-minal chhabra. Salary Rs.10000.

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in Mumbai near Ballard Estate, 400001
Posted Thursday Aug 14   |   0 View   |   5 Applicants
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Rs 12000/month
Employer bon calibre
Required experience 0 years

Excellent job opportunities for freshers and experienced candidates.
Salary upto 10,XXXXX-XXXXX,000 per month. .
All international BPO openings.
Home pick up and drop available.
Want to work for day shift?
Want to work for night shift?
Ssc/ Hsc/ Graduates can also appl...See more

Excellent job opportunities for freshers and experienced candidates.
Salary upto 10,XXXXX-XXXXX,000 per month. .
All international BPO openings.
Home pick up and drop available.
Want to work for day shift?
Want to work for night shift?
Ssc/ Hsc/ Graduates can also apply.
Contact details- Bhagyashree

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in Mumbai near Ballard Estate, 400001
Posted Thursday Aug 14   |   0 View   |   19 Applicants
Job was SMS'd on 
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Rs 12000/month
Employer Space
Required experience 0 years

Non Voice Process for Web Chat process
Education: HSC /Graduates
Experience: HSC 6 months with (international BPO )
Grad fresher (B.sc IT, B.A, B.com, B.sc, B.Tech, B.M.S, B.M.M)
Language: English (Excellent communication skills)
Skill: Good in English with computer knoweldge and...See more

Non Voice Process for Web Chat process
Education: HSC /Graduates
Experience: HSC 6 months with (international BPO )
Grad fresher (B.sc IT, B.A, B.com, B.sc, B.Tech, B.M.S, B.M.M)
Language: English (Excellent communication skills)
Skill: Good in English with computer knoweldge and typing speed min 30 wpm
Salary: 10k to 20k
Shift Timings from US rotational (9 hours rotational).

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in Mumbai near Mulund West, 400080
Mumbai,Thane
Posted Wednesday Aug 13   |   0 View   |   20 Applicants
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Rs 12000/month
Required experience 1 years

Day shift and
Rotational shifts
Voice and Non voice process
Inbound as well as outbound
Good communication skill in English

Day shift and
Rotational shifts
Voice and Non voice process
Inbound as well as outbound
Good communication skill in English

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in Mumbai near Saki Naka, 400072
Andheri East, Mumbai
Posted Wednesday Aug 13   |   0 View   |   25 Applicants
Job was SMS'd on 
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Rs 8000/month
Required experience 0 years

Looking for Tele Caller.
Salary: 6000 to 12000 plus good incentive
SALARY Fixed Salary Incentive QUALITY Fluency in Hindi, Marathi & English
-Smart and energetic candidates who have the zeal to perform and grow at the same time.
-Pleasant personality and street smart.
-Conf...See more

Looking for Tele Caller.
Salary: 6000 to 12000 plus good incentive
SALARY Fixed Salary Incentive QUALITY Fluency in Hindi, Marathi & English
-Smart and energetic candidates who have the zeal to perform and grow at the same time.
-Pleasant personality and street smart.
-Confident and good at communication.
-Fresher’s or Experience in any field would do..
Telecaller for leading telecom company, Candidates should be having good communication Skills, 12th pass with good convincing power for Vodafone Collections etc. Male/Female both can apply. Fresher can also Apply

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in Mumbai near Lower Parel, 400013
Rms Groups ( Vodafone)
1st floor A/20, Venus House , Sun mill Compound , opp Blue Dart Courier Lower Parel Mumbai 400013
Meet Mr Manik
Posted Monday Aug 11   |   0 View   |   10 Applicants
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Rs 25000/month Nights
Required experience 1 years

High-end work environment in Mindspace-Malad (West).
Main Job Tasks and Responsibilities :-
a) Make calls and handle customer queries / objections
b) Provide customers with product and service information
c) Conduct telephonic verifications
d) Maintain internal databases daily &...See more

High-end work environment in Mindspace-Malad (West).
Main Job Tasks and Responsibilities :-
a) Make calls and handle customer queries / objections
b) Provide customers with product and service information
c) Conduct telephonic verifications
d) Maintain internal databases daily & forward the same to Reporting Manager
e) Update & maintain Daily Weekly Monthly Reports.
f) Document call related inputs according to standard operating procedures. Identify and escalate priority issues.
Attracting Tele-callers who :-
a) Have good communication skills
b) Possess positive aggression and poise on calls
c) Knowledge of customer service principles and practices
e) Knowledge of call center telephony and technology
f) Flexible to work in US Shifts

Education and Experience :-
a) Minimum Experience : 3-6 months
b) Minimum Qualification - HSC
c) Proficiency in computer applications
Key Competencies :-
• Excellent in spoken English.
• Good Listening skills
• Organizational skills
• Attention to detail
• Stress tolerance
Salary :- As per International BPO standards.
Call Monday through Saturday between 11.00 am to 23.30 hours to schedule an interview.

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in Mumbai near Malad West, 400064
614-6th FLOOR, PALM SPRINGS CENTRE (CROMA), NEXT TO DMART, LINK ROAD, MALAD (WEST)
Posted Monday Aug 11   |   0 View   |   24 Applicants
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Rs 10000/month
Employer Career with us
Required experience 1 years

Opening For Customer Care Executive Domestic BPO in Mumbai
FOR FURTHER DETAIL CALL FARID HAVALDAR
Opening For Domestic BPO in Mumbai
We have urgent opening Customer Care Executive for Position at Mumbai.
Career With Us based in Mumbai and deals with UK / US / Australian and Domestic...See more

Opening For Customer Care Executive Domestic BPO in Mumbai
FOR FURTHER DETAIL CALL FARID HAVALDAR
Opening For Domestic BPO in Mumbai
We have urgent opening Customer Care Executive for Position at Mumbai.
Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients.
We have daily Inhouse Interview in our office Walk-in daily
Qualification: HSC Passed or Graduate
Gender: Male or Female
Salary-In-hand for Agent:-7.5K to 15K in Domestic Voice Process
Our Supporting Staff requirement.

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in Mumbai near Chakala Midc, 400093
CAREER WITH US
Office No.6, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane :- 400612 Contact person : Farid Havaldar
Posted Monday Aug 11   |   0 View   |   20 Applicants
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