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Customer Relations Associate

Rs 18000/month
Hiring for Uk Process :

Report To: Team Lead
Function: Operations
Responsibility: To render online voice based Sales & Support to CLIENT.

JOB ANALYSIS:
Primary Functions/Responsibilities:
Render customer support to CLIENT customers through voice interactions
Handle queries to ensure customer satisfaction
Adhere to client defined quality norms
Stay updated with latest information on various

CLIENT processes
Adhere to productivity and service levels norms
Adhere to all COPC requirements
Adhere to guidelines for code of conduct
Adhere to Information Security Policies

Skills & Knowledge Necessary
Familiarity of Operating Systems (Windows 7) & internet
Ability to use the desktop computer system:
Typing speed: minimum 21 wpm.
Ability to perform all KCRPs on phone system-
logging in& closing.
Software: demonstrated proficiency in use of
CRM and MS Office - Excel
Technical knowledge
Product knowledge:
Knowledge on B2B Sales process.
Conference facility.

Process knowledge:
Knowledge of Clients Policies and
Procedures
Case Handling
Callbacks
Escalations

Reporting/data logging
Written & verbal communication – ability to communicate clearly & correctly
Customer service – ability to empathize with customers & prioritize customer needs.
Good understanding of telephone etiquette Desirable
Planning & organizing skills
Time management
Initiative and pro-activity
Willingness to learn
Adaptability to Various Concepts

JOB SPECIFICATION:

Educational Qualification Required: Preferred Any Bachelor Qualification

Work Experience:
Upto-6-months experience as a Customer Service
Executive – Preferred in Sales Background - International.

Others:
Willingness to work in Afternoon Shifts with Weekends Off.

Salary 12000 to 25000, negotiable for suitable candidates.
in Mumbai near Malad West, 400064
Posted Tuesday Jul 22
Apply
or miss call
08030752624

Vertiframe Solutions Pvt Ltd
Rs 14000/month
Employer Platinumone
Required experience 1 years

PlatinumOne requires Team Leader for its Domestic BPO at Vikhroli.

Outbound - Domestic BPO
1 - 2 Yrs Exp -Voice
Domestic Exp
Drive OPS - SLA"s, Excellence & Productivity
Conduct 1-On-1, skip
Review Performance
Coach n Mentor
Manage Client's
DA...See more

PlatinumOne requires Team Leader for its Domestic BPO at Vikhroli.

Outbound - Domestic BPO
1 - 2 Yrs Exp -Voice
Domestic Exp
Drive OPS - SLA"s, Excellence & Productivity
Conduct 1-On-1, skip
Review Performance
Coach n Mentor
Manage Client's
DAY SHIFT
Salary : 12000 to 14000
Education: Graduate:
Walkin Address:

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in Mumbai near Vikhroli, 400079 (2.1km from Ghatkopar West)
G-11 , Suyog Industrial Estate, Next to Hometown, L.B.S Marg, Vikhroli (W), Mumbai – 400 083.
Posted Tuesday Jul 22   |   0 View   |   3 Applicants
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Rs 20000/month
Employer Edgee Services
Required experience 1 years

International sales Process!!
Description: Call Center Representative (CSA / SR CSA).
Call Center Representative Job Purpose: Serves customers by determining requirements & answering inquiries about computer related products; Object handling; fulfilling requests; maintaining database....See more

International sales Process!!
Description: Call Center Representative (CSA / SR CSA).
Call Center Representative Job Purpose: Serves customers by determining requirements & answering inquiries about computer related products; Object handling; fulfilling requests; maintaining database.
Call Center Representative Job Duties:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional Products by recognizing opportunities to up-sell accounts; explaining new products.
• Maintains call center database by entering information.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications: Customer Focus, Customer Service, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, sales, Up-selling.
• Two Saturdays working and fixed Sunday off.
• Salary Date is 10th of every month.
• Salary Account will be in HDFC Bank.
• Shift times 9:30 PM IST to 06:30 AM IST
• We collect from the candidate
Bio data
10th certificate
12th/graduation-qualification documents
Id and residential proof copy
Resignation/relieving letter of previous employer.
8 passport size photo
Age proof certificate (10th class certificate is enough for age proof)

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in Mumbai near Saki Naka, 400072 (3.1km from Ghatkopar West)
WALKIIN INTERVIEWS - 206-AVtm-2 Mehra Industrial Estate, Sakinaka Junction, Opp Orkay Mills, Sakinaka, Andheri East, Mumbai - 400059.
Posted Monday Jul 21   |   0 View   |   4 Applicants
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Rs 12000/month
Employer Uttam
Required experience 1 years

Resfeber Labs is a startup by a team of IITians making intra city pickups anbd deliveries thoroughly efficient and reliable. We have a host of institutional clients and retail clients for which we require 10 call centre employees to provide customer support in our start-up. It would primarily includ...See more

Resfeber Labs is a startup by a team of IITians making intra city pickups anbd deliveries thoroughly efficient and reliable. We have a host of institutional clients and retail clients for which we require 10 call centre employees to provide customer support in our start-up. It would primarily include but not limited to:

1.Day shift support to assign logistic vehicles to desired clients given their request

2.Database entry and management

3.Resolving customer inquiries/complaints.

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in Mumbai near Andheri East, 400069 (4.9km from Ghatkopar West)
Posted Tuesday Jul 22   |   0 View   |   9 Applicants
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Rs 8000/month
Required experience 0 years

Need Telemarketing Executives urgently for a Recruitment Consultancy located at Vile Parle (East)
* Fluency in English, Hindi & Marathi Compulsory
* Office Timing 10am to 5pm
* Compulsory Sunday weekly off

Need Telemarketing Executives urgently for a Recruitment Consultancy located at Vile Parle (East)
* Fluency in English, Hindi & Marathi Compulsory
* Office Timing 10am to 5pm
* Compulsory Sunday weekly off

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in Mumbai near Andheri East, 400069 (4.9km from Ghatkopar West)
Posted Sunday Jul 20   |   0 View   |   5 Applicants
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Rs 25000/month Nights
Employer Hy Fly Consultancy
Required experience 0 years

Job Description
Customer Service Advisor UK SHIFT CALL
Require 25 people ASAP:
Job location : Malad Mindpace
Details:
minimum 6 months domestic/international BPO experience (voice) in one BPO.
-HSC candidates with minimum 6 months domestic/International BPO experience (voi...See more

Job Description
Customer Service Advisor UK SHIFT CALL
Require 25 people ASAP:
Job location : Malad Mindpace
Details:
minimum 6 months domestic/international BPO experience (voice) in one BPO.
-HSC candidates with minimum 6 months domestic/International BPO experience (voice) in one BPO.
-Age limit - upto 40 yrs
-Candidate should be within the transport boundaries
Salary Range (15000 – 25000) in hand.
Hiring for :-
--Australia customer care
-UK postpay
-Ireland sales
-UK Retentions
For more details call us.
Oremail ur resume.
HY FLY CONSULTANCY

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in Mumbai near Rajawadi, 400077 (2.4km from Ghatkopar West)
14-Odeon Shopping Center, Vallabh Baug Lane, Opp. Kailash Plaza, Ghatkopar East, Mumbai - 400 077.
Posted Jul 7   |   0 View   |   18 Applicants
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Rs 8000/month
Employer Rahul
Required experience 0 years

Need Telesales Executive Females only for a Recruitment Consultancy located at Vile Parle (East)
* Fluency in English, Hindi & Marathi compulsory
* Office Timing 10am to 5pm
* Compulsory Weekly off on Sunday
Call Rahul and give telephonic interview.

Need Telesales Executive Females only for a Recruitment Consultancy located at Vile Parle (East)
* Fluency in English, Hindi & Marathi compulsory
* Office Timing 10am to 5pm
* Compulsory Weekly off on Sunday
Call Rahul and give telephonic interview.

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in Mumbai near Vile Parle East, 400057 (6.1km from Ghatkopar West)
Posted Sunday Jul 20   |   0 View   |   3 Applicants
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Rs 22000/month
Required experience 1 years

Dear Candidate, Position: Customer Service Executive. Job Description: The candidate should be able to work in rotational shift and one weekly off. The candidate would be required to provide voice based support to HNI Premium customers. · Provide excellent customer suppor...See more

Dear Candidate, Position: Customer Service Executive. Job Description: The candidate should be able to work in rotational shift and one weekly off. The candidate would be required to provide voice based support to HNI Premium customers. · Provide excellent customer support to HNI/Premium customers through voice interactions. Handle customer queries to ensure customer satisfaction. Stay updated with latest information on various Updates. Written & verbal communication – ability to communicate clearly & correctly. Customer service – ability to empathize with customers & prioritize customer needs. Note: This is a premium segment support for one of our India based businesses, and the candidates should speak any combination of the 3 languages mentioned below. 1. English Hindi Marathi (Salary 10k to 17k) 2. English Hindi Gujarati (Salary 14k to 20k) 3. English Hindi Bengali (Salary 14k to 19k) 4. English Hindi Assamese (Salary 18k to 23k) 5. English Hindi Oriya (Salary 15k to 23k) 6. English Hindi Punjabi (Salary 15k to 23k) Shift Window: Day shift(Ladies) & Rotational(Gents) Job Location: Andheri(East) [Chandivali]. Salary Range CTC: INR 1.45 LPA to INR 3.0LPA i.e. net take home of INR 10k – 23k (Based on the prior relevant experience ) Contact :Abhishek

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in Mumbai near Andheri East, 400069 (4.9km from Ghatkopar West)
Andheri ,Malad ,Goregaon,Thane,Vashi
Posted Tuesday Jul 15   |   0 View   |   36 Applicants
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Rs 13000/month
Employer Aisha
Required experience 0 years

Making Calls and asking list of given questions to UK Customers. Taking down details given by customers. NO SALES....ATTRACTIVE INCENTIVES.... Candidate should have excellent communication skill. Qualification : Min HSC Experience : Experienced or Fresher with excellent communicat...See more

Making Calls and asking list of given questions to UK Customers. Taking down details given by customers. NO SALES....ATTRACTIVE INCENTIVES.... Candidate should have excellent communication skill. Qualification : Min HSC Experience : Experienced or Fresher with excellent communication skill. Salary : Depends on candidates communication, experience,last drawn,Company's standard. Timing : 1 pm - 10 pm PART TIME IS ALSO AVAILABLE. Interested candidates can call or can mail their resume. Best Regards, Aisha...

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in Mumbai near Andheri West, 400058 (4.9km from Ghatkopar West)
Opp Andheri Subway
Posted Tuesday Jul 15   |   0 View   |   15 Applicants
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Rs 25000/month
Employer Career with us
Required experience 1 years

Looking for Team Leader job in Mumbai ,BPO We have urgent opening for Team Leader Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. We have daily Inhouse Interview in our office Walk-in daily Qualification: ...See more

Looking for Team Leader job in Mumbai ,BPO We have urgent opening for Team Leader Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. We have daily Inhouse Interview in our office Walk-in daily Qualification: HSC Passed or Graduate Gender: Male or Female Salary-In-hand for Agent:- 7.5K to 15K in Domestic Voice Process 15K to 25K in International Voice Process 10 K To 15K in International Blended Process 15 K To 20K in International Back Office Process Our Supporting Staff requirement:- 4 TL for outbound (insurance background):- 15 take home salary ,undergraduate

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in Mumbai near Andheri West, 400058 (4.9km from Ghatkopar West)
Office No.6, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane :- 400612
Posted Tuesday Jul 15   |   0 View   |   25 Applicants
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Rs 18000/month
Required experience 0 years

Opening in international voice process.it is a semi technical process. Caters to UK clients for their issues in internet and broadband issues. Shifts will be 24/7 rotational shifts.

Opening in international voice process.it is a semi technical process. Caters to UK clients for their issues in internet and broadband issues. Shifts will be 24/7 rotational shifts.

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in Mumbai near Bhandup West, 400078 (6.2km from Ghatkopar West)
Posted Saturday Jul 19   |   0 View   |   18 Applicants
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Rs 25000/month
Employer Janice Fernandes
Required experience 1 years

You will be responsible for •Welcoming customers by greeting them; offering them assistance. •Directing customers by escorting them to racks and counters; suggesting items. •Advising customers by providing information on products. •Helping customer make select...See more

You will be responsible for •Welcoming customers by greeting them; offering them assistance. •Directing customers by escorting them to racks and counters; suggesting items. •Advising customers by providing information on products. •Helping customer make selections by building customer confidence; offering suggestions and opinions. •Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. •Contributing to team effort by accomplishing related results as needed. Skills/Qualifications: Males and Females can apply, should be a Graduate, should be very Presentable to work in Retail Stores and possess decent communication skills.

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in Mumbai near Andheri East, 400069 (4.9km from Ghatkopar West)
Posted Monday Jul 14   |   0 View   |   30 Applicants
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Rs 15000/month
Required experience 2 years

Salary: 12000 to 15000 URGENTLY REQUIRED TELE MARKETING STAFF.... SALARY PACKAGE BETWEEN 12000 to 15000 PLUS INCENTIVES. EXP SHOULD BE MORE THAN 2 to 4 YEARS

Salary: 12000 to 15000 URGENTLY REQUIRED TELE MARKETING STAFF.... SALARY PACKAGE BETWEEN 12000 to 15000 PLUS INCENTIVES. EXP SHOULD BE MORE THAN 2 to 4 YEARS

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in Mumbai near Andheri West, 400058 (4.9km from Ghatkopar West)
D-107, Crystal Plaza, Opposite Infinity Mall, Link Rd, Veer Desai Industrial Estate, Andheri West, Mumbai, Maharashtra 400053
Posted Monday Jul 14   |   0 View   |   11 Applicants
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Rs 12000/month
Required experience 0 years

Urgent Required for a Corporate Customer care Executive. Qualification :- HSC Passed. Good communication in English. Location :- Andheri East (Chandivali). Shift timing :- 10 am to 06 pm. (only day shift and fixed time). There is not a sales process. only for customer care pr...See more

Urgent Required for a Corporate Customer care Executive. Qualification :- HSC Passed. Good communication in English. Location :- Andheri East (Chandivali). Shift timing :- 10 am to 06 pm. (only day shift and fixed time). There is not a sales process. only for customer care process. If you interested for this so can applied fresher is also welcome. Fixed Salary no Target. Hurry UP? only for 5 position. Thank & Regard`s, Ashish Hr-Manager

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in Mumbai near Andheri East, 400069 (4.9km from Ghatkopar West)
ADHOC INFO TECH PVT LIMITED. Regd.off:- office no.3,sharadha CHSL, Building no.11,New shastri nagar, ROD no.2,goregaon west mumbai - 400104. Regard`s Ashish HR-Manager
Posted Monday Jul 14   |   0 View   |   19 Applicants
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Rs 21000/month
Employer Natasha
Required experience 0 years

Serco global service (international bpo) hiring going on for voice process inbound only/customer service and up selling/blended process.
*Hiring: voice inbound/customers service and up selling/back off blended process.
*eligibility for age: 20 yrs to 42 yrs
*qualification: hsc with 6 mth...See more

Serco global service (international bpo) hiring going on for voice process inbound only/customer service and up selling/blended process.
*Hiring: voice inbound/customers service and up selling/back off blended process.
*eligibility for age: 20 yrs to 42 yrs
*qualification: hsc with 6 mths exp (any)/graduate freshers.
*transport boundary: mira road/thane/vashi.(pick up n drop)
*shift timings: uk/us/aus
*language known: good in English
*salary: 13k to 21k(incentives, fixed incentives, attendance, performance)
Process that we hire for is a banking related process only complete inbound calls. for further clarification you can call me Natasha. If I m not available on phone request u to kindly msg will revert back to you within 24hrs.

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in Mumbai near Santacruz East, 400055 (6.7km from Ghatkopar West)
WALKIN INTERVIEW: SERCO GLOBAL SERVICE PVT LTD. MINDSPACE, BEHIND HYPERCITY MALAD LINK RD, MALAD WEST. CONTACT: NATASHA
Posted Sunday Jul 20   |   0 View   |   14 Applicants
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Rs 18000/month
Required experience 0 years

Domestic
Outbound Sales Executive
Rotational Shift and Rotational Offs, Shift time between 7am – 9pm
HSC/ Graduates (any stream)..
6 months experience in BPO Sales B2C /B2B
fresher’s not required...
Excellent spoken English
Outbound Sales wherein the agent w...See more

Domestic
Outbound Sales Executive
Rotational Shift and Rotational Offs, Shift time between 7am – 9pm
HSC/ Graduates (any stream)..
6 months experience in BPO Sales B2C /B2B
fresher’s not required...
Excellent spoken English
Outbound Sales wherein the agent will be required to promote stem cell banking services
16000 – 18000 salary
Location Vashi

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in Mumbai near Vile Parle West, 400056 (6.1km from Ghatkopar West)
Posted Friday Jul 18   |   0 View   |   5 Applicants
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Rs 10000/month
Employer Sairaj Warang
Required experience 0 years

Job Location : Chandivali Job Time : - Full time Designation : Customer Service Executive (Lead Generation Process) Fixed day shift job (9.30am to 6.30pm) Holiday : Sunday off Salary : 10,000-15,000K ( Fixed Salary Best Incentives ) Criteria for selection : Hindi / Mar...See more

Job Location : Chandivali Job Time : - Full time Designation : Customer Service Executive (Lead Generation Process) Fixed day shift job (9.30am to 6.30pm) Holiday : Sunday off Salary : 10,000-15,000K ( Fixed Salary Best Incentives ) Criteria for selection : Hindi / Marathi always welcome & also average in English. Minimum 10 2 / Fresher / Under Graduate / Graduate can also apply. Experience in Sales & collection would be added an advantage. We become what we think about So Guys Hurry Up....!!! Make Call Or Send Sms With Name & Experience To Mob No Below Feel Free To Ask... If Interested Please contact us : Walk In Interview Contact Person : Mr. Sairaj W

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in Mumbai near Saki Naka, 400072 (3.1km from Ghatkopar West)
Chandivali Andheri-E Mumbai-72
Posted Jul 6   |   0 View   |   29 Applicants
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Rs 14000/month
Employer Netstar Infotech
Required experience 1 years

Dear Candidates,
There is an excellent opening in Horizon Bpo
for customer service process with a good package.

Job Location: Andheri

Company: Horizon

Requirements:

Graduates/Under Graduate
Average communication skills
Process: Outbound
Shift t...See more

Dear Candidates,
There is an excellent opening in Horizon Bpo
for customer service process with a good package.

Job Location: Andheri

Company: Horizon

Requirements:

Graduates/Under Graduate
Average communication skills
Process: Outbound
Shift timings: [Day Shift]
Salary Package between 8k to 10k
Candidates looking out for a good package and a booming career can apply as soon as possible.
Candidates residing at Mumbai would be given first preference.

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in Mumbai near Andheri West, 400058 (4.9km from Ghatkopar West)
Posted Friday Jul 11   |   0 View   |   16 Applicants
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Rs 12000/month
Required experience 1 years

Salary: 9000 to 12000 Urgent require female Tele Caller for a production Company . Very good salary incentive. Salary Rs.10000

Salary: 9000 to 12000 Urgent require female Tele Caller for a production Company . Very good salary incentive. Salary Rs.10000

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in Mumbai near Andheri West, 400058 (4.9km from Ghatkopar West)
Mumbai .
Posted Friday Jul 11   |   0 View   |   18 Applicants
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Rs 10000/month
Employer BOX8
Required experience 1 years

Positive and polite handling of inbound calls, customer orders and queries via the telephone. • Adhering to escalation procedures of handling customer complaints at all times • Ensuring customers receive exactly the order they require by offering side-orders and informing them ab...See more

Positive and polite handling of inbound calls, customer orders and queries via the telephone. • Adhering to escalation procedures of handling customer complaints at all times • Ensuring customers receive exactly the order they require by offering side-orders and informing them about current store offers • Dealing with customer service issues efficiently and aiding in other duties when required.

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in Mumbai near Saki Naka, 400072 (3.1km from Ghatkopar West)
Posted Jul 4   |   0 View   |   37 Applicants
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Rs 7000/month
Employer Tushar Warik
Required experience 0 years

We have Urgently required Tele Caller in on of the Reputed Insurance Company in Mumbai Which is Located at Andheri (E), Sakinaka. Salary : 7k To 10k Timing : 9 Hrs Interested Call @XXXXX-XXXXX

We have Urgently required Tele Caller in on of the Reputed Insurance Company in Mumbai Which is Located at Andheri (E), Sakinaka. Salary : 7k To 10k Timing : 9 Hrs Interested Call @XXXXX-XXXXX

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in Mumbai near Andheri East, 400069 (4.9km from Ghatkopar West)
Posted Wednesday Jul 9   |   0 View   |   8 Applicants
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