BPO Jobs in Kolkata
BPO jobs can be classified into voice-based and non-voice based processes. Voice-based process can be outbound or inbound. In the case of inbound calls, people are required to receive calls for customer support or to offer any other kind of assistance whereas for outbound calls, employees are also required to make cold calls to customers. In non-voice processes employees are expected to handle the following duties:
If you do not wish to work in a voice-based process, you can also look for non-voice jobs in Kolkata. The job description of a BPO job may vary slightly depending upon the type of service offered by the organisation such as customer support, technical support, help desk, data processing, telemarketing and so on.
KPO jobs generally require more qualifications than a BPO job since it is a knowledge-based process. People who have a specialisation in any particular field can look for KPO jobs in Kolkata.
What are the requirements for getting a BPO job in Kolkata?
To procure call centre jobs in Kolkata, a Bachelor’s degree in any field is required. However, to excel in this field, there are certain skills and qualities that an applicant should possess.
It is an entry-level position and does not require work experience. People without any experience of working in a BPO can also look for a call centre job in Kolkata. If you have just completed your college and wish to work in a multinational company, you can look for BPO jobs in Kolkata for freshers. Few companies also offer part time BPO jobs in Kolkata for students, housewives, etc. Look for international BPO jobs in Kolkata through babajob.com and get a chance to work with top MNCs. If you are interested in working for domestic companies, you could also look for domestic BPO jobs in Kolkata.