Greetings from APA Manpower Services!!
APA Manpower Services is a Human Resource firm offering a complete range of HR outsourcing services ranging from recruitment solutions, Training & Development, Compensation Management, and Payroll Management to complete Strategic Human Capital Guidance.
We currently have opening with Policybazaar.com. Policybazaar.com is Indias prominent online life insurance and general insurance aggregator. They are specialized in making comparative analysis of the insurance products of various insurance policies based on price, quality and key benefits. Their punch line, Insurance Compare Kiya? Says it all. Their unique comparative system boosts their credibility.
Role – Team Leader
Industry - Insurance
Salary: up to 4.20 Lacs
Location – Gurgaon
Experience: 3 years (Must possess at least One year team leader Exp.).
Communication skills: Excellent
Background: Insurance/ Banking/ Brokerage & BPO’s
Delivery of Team, services level components, Quality and productivity targets & indicators.
People Management, as well as Staff Developments.
Operational Management: Managing the floor, adherence to schedule
Call monitoring, Coaching and feedback, responsibility for delivery of define customer experience in every call.
Training and development of staff.
Motivation, leadership for a team and developing future leaders.
Recommendations for product and process development based on feedback and analysis of the same.
Contribute for the initial hiring and selecting process of the front line.
Compiling reports on team performance and customer feedback.
Work very closely with team Members to solve Customer problem.
Also needs to understand agent’s problems and weakness and address these offers solutions and suggestions for process and product improvement to management.
*Interested leads will be provided by the company.
*Day shift (10am to 7:00pm) - Fixed timings.
*Fixed salary High incentives.
Interested can candidates can call Renuka.