• near Bokaro Steel City H O, 827001
  • in Bokaro

techinal surport executive

Mr.sarakar

  • Rs 10000/month

Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• Deliver Technical Support to Microsoft customers over remote troubleshooting and chat support.
• This can be related to any computer/peripherals/network...

Apply
  • 8 Applicants

  • Posted

    Jan 8

Description
Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• Deliver Technical Support to Microsoft customers over remote troubleshooting and chat support.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
• Help in achieving SLA’s specially AHT and FCR
• Communicate Quality standards and maintain customer satisfaction Index.
• Mentor and train the agents on latest issues
• Should come up with new troubleshooting techniques
Address
Easy post job pvt ltd
Contact Mr.sarkara
  • near Bokaro Steel City H O, 827001
  • in Bokaro

Costomer Service Executive

Contact Mr.sarkara

  • Rs 11000/month

"Typical activities for sales executives generally include:

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings...

Apply
  • 4 Applicants

  • Posted

    Jan 7

Description
"Typical activities for sales executives generally include:

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meeting and sharing best practice with colleagues."
Address
Easy post job pvt ltd
  • near Bakaro Steel City R S, 827010
  • in Bokaro

CUSTOMER SERVICE REPRESENTATIVE

Bharat Kumar Singh

  • Rs 15000/month

"CORE FUNCTIONS:
• Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal
CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the
...

Apply
  • 15 Applicants

  • Posted

    Jan 2

Description
"CORE FUNCTIONS:
• Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal
CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the
maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of
order-related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer
service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files.
• Participates and provides expertise as a member of the customer service’s departmental team. The team's
objectives are develop and recommend changes to existing methods and systems to increase the accuracy,
efficiency and responsiveness of the customer service department as a whole."
Address
JB-22, 1st Floor, City Centre, Sector-4, Bokaro Steel City.

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