ITPro

8000Rs/month

orange

ITPro

19000Rs/month

1) Providing process training to new joiners in service desk team.

2) Preparing monthly shift roster for service desk team members.
3) Managing a team of 10 members, assigning duties, monitoring their performance & evaluation.
4) Developing competency across the team by mentoring and knowledge sharing.
5) Preparing availability report and tracking productivity of FLS, SSP and SD team.
6) Managing daily operations & ensured that all client defined targets are met.

7) Operating incident tickets in ticketing tool Service Manager (SM9) and HP open view and assigning it to engineer. Experienced in ticket monitoring software ( Incident Management systems )

8) SPOC for coordination with the offshore team and engineers and ensuring smooth flow of information between them.

9) Identifying, analyzing, and initiating the escalation process based on the escalation criteria specified by the organization.

10) Assist with development of incident process documentation & incident reports.

11) Preparing reports like pending ticket, misrouted tickets, reassigned tickets,Incident tracker, breached tickets & case study on major (P1,P2) incidents.

12) Working on incidents & service requests of more than 400 sites from EMEA, APAC& APJ

13) Have understanding of Windows Vista/Windows 7, Windows XP operating systems and Active Directory.

Jan, 2011 to present

MICA

ITPro

5000Rs/month

Jul, 2011 to Dec, 2011

Gujarat State Fertilizer and Chemical Limited(G.S.F.C)

ITPro

10000Rs/month

Aug, 2012 to May, 2013

Oilex ptv ltd

Other

8500Rs/month

Jan, 2011 to May, 2011

Meridian infotech

ITPro

15000Rs/month

May, 2013 to present

HCL COMNET LTD

ITPro

230000Rs/month

• Configuration changes on high end router s & switches- Cisco7609, Nexus 7K, 5K, 2K and Nortel STM 8K.
• Configuring LAN Nortel device’s (8610, 8606, 5510) using Nortel Device Manager.
• Configuring WAN Nortel edge router (SR 1000, ARN, Passport) using Nortel Site Manager and (Cisco Show No.). Hardening of router in the network.
• Troubleshooting BSE LAN/WAN network related issues
• Configuring and Troubleshooting for various BSE link setup like VRRP, MPLS VRRP setup, LL MPLS BKP, LL with VSAT BKP, single LL configuration.
• Configuring BGP, OSPF and Multicasting routing protocol on Core and EDGE router.
• Modifying route selection criteria using Community, local preference, AS path prepend Weight and MED Attribute.
• Routes filtering using Route Maps, and Distribute list and network prefix filtered using Prefix-List.
• OSPF stub router configuration
• Configuring SPAN and RSPAN on cisco switch for packet analyzing in local and remote devices.
• Configuring AAA on Cisco devices for securing unauthorized network access.
• Troubleshooting STP related issues, configuring new switches using standard template and install in network
• Configuring VPC peer keep alive and peer link and VDC on cisco Nexus 7K.
• Configuring FEX on nexus 5K for extending nexus 2K.
• Configuring FLEX links on cisco catalyst switch.
• Using Solar Winds NCM configuring multiple edge nodes, Changing username & password, run command script and configuring manage devices.
• Net Scout’s Stiffer Application Intelligence, Appliance, Client installation and configuration.
• Coordination with CISCO TAC on SR for solution. Changing configuration as per solution provided.
• Working on services provider Edge router (Tech Route, Cisco 1841, 1905, Maipu).
• Resolving and providing solution to customer on issue’s which is escalated by VM team.
• Managing BSE WAN devices at DC site and DR site and Edge router at customer location.
• As a part of BSE Tech Refresh Project Doing router Harding of multiple cisco 1905 edge router.
• Configuring ACL, SNMP and all standard configuration approved by BSE auditor.
• Upgrading the ISO of Cisco and Nortel devices. (Also Part of BSE Tech Refresh Project)
• Installation of license in newly installed cisco switch (Part of Tech Refresh Project)
• Handled activities of PR to DR shifting when BSE Mock Trading Scheduled.
• Maintaining SR database as per case logged with CISCO TAC and Huwai Technical team.

Jul, 2011 to present

TATA COMMUNICATIONS LTD deployed by Lobo Staffing and Aarvi Encon

ITPro

• Providing network support and maintenance of ILL (Internet Leased Lines) & Wi-Max for corporate customers all over Mumbai.
• Troubleshooting network related issue in Metro Ethernet network.
• Monitoring Metro Ethernet network of VSNL using Network Monitoring tools like “Whatsup Gold”; and Netcol.
• Coordination with other providers like TTML, MTNL for last mile issue.
• Monitoring & troubleshooting Wi-Max network and troubleshoot customer issues.
• Troubleshooting for link failure of Micro Pops, Major Pops and Mega Pop.
• Coordinating with MEN METRO NOC, IP NOC, IP NMS, VBL NOC, and Broadband NOC, for Troubleshooting.
• In case H/W (Cisco7606 & 7609) & S/W issue Coordinating with Cisco TAC.
• Resolving H/W related network issues like router hang ,router unexpected reboot, all module issues like (OSM Module, SUP Module, SFP Module, Firewall mod,4 port 10gig Ethernet Module) showing Major error, Minor error, unknown status.
• Replacing the different hardware modules like Sup card, SFP card, Chassis, OSM card.
• Generating a RMA for a faulty part such as SUP card, SFP card, Chassis, OSM card & various parts. Keeping the record of faulty & New RMA card.
• Coordinating with regional team to raise the PE & giving support remotely.
• Maintaining the services request database, RMA database, daily VSNL database, Cisco case history database etc.
• Performing IOS UP GRADATIONS for all the Micro Pop & Major Pop (7606 & 7609) in METRO NETWORK.
• Working with tool Viznet to update the docket.

Jul, 2008 to Jun, 2011