TATA CONSULTANCY SERVICES, CHENNAI

BPO

16500Rs/month

• Monitor, assess, inspect, and act in response to disputes received by a range of Clients.
• Efficiently research and present proof to authenticate transactions.
• Provide a high standard of specialized, considerate and responsive service at the same time as maintaining or exceeding the recognized standards for chargeback
• Perform link analysis on missed antagonistic fraudulent transactions
• Resolve difficult issues independently
• Good attention to detail and be able to work separately as well as in a team environment
• Experience and working information with chargeback processing and Visa/ Master/ Diners Card Regulations
• Extensive experience in e-commerce and credit card chargeback recovery
• Familiarity of Pre-Arbitration and Compliance
• Aggressive, determined and curious personality
• Preparation of Proofing sheets for GL accounts.
• Preparation of Journal entries.

Jun, 2011 to present

Cyberdeal Infotech Private Ltd

BPO

Worked with ‘Cyberdeal Infotech Pvt Ltd’ as Customer Support Executive from Show No. to Show No. (Infopark Koratty) Kerala.
 Assigned the task of handling customer queries, providing accurate information and supporting customer issues via calls and emails.
 Assigned the task of contributing ideas for developing on going process and workflow.
 Responsible for preparing, maintaining and analyzing data.
 Conducting training programs and updating the team as per client request.
 Maintaining the Service level agreement (SLAs) as per the Client

Mar, 2011 to Mar, 2012

M T Vishwanathan (Managing Director)-Show No.